Refund & Cancellation Policy

This policy explains when you can get your money back and how cancellation works for ClipItX subscriptions. Payments are processed by Kelviq, our Merchant of Record: Kelviq processes your payment, handles applicable taxes and appears on your statement, and refunds are issued through Kelviq in line with Kelviq's terms. This policy is part of our Terms of Service.

1. 7-day money-back guarantee (first purchase)

• If you are unhappy with ClipItX, you can request a full refund of your first subscription purchase within 7 days of that purchase.
• The guarantee applies provided you have used fewer than 50 tokens. If you have used 50 tokens or more, you have made meaningful use of the service and the purchase is no longer eligible.
• The guarantee applies once, to your first subscription purchase only: not to renewals, upgrades or later re-subscriptions.

2. How to request a refund

• Email [email protected] from your account email within the 7-day window, and tell us the email address on the account.
• We confirm eligibility and ask Kelviq to issue the refund. Kelviq returns the money to your original payment method. How long it takes to arrive depends on Kelviq and your bank or card issuer. [Typical refund timing to be confirmed with Kelviq]
• Because Kelviq is the seller of record for your purchase, Kelviq's own buyer terms may also apply to refunds. [Link to Kelviq's buyer terms to be added once confirmed]

3. Cancelling your subscription

• You can cancel any time from the Billing page in your account, with no phone call and no retention hoops.
• Cancellation stops the next renewal. Your plan, features and remaining tokens stay active until the end of the billing period you have already paid for, then the subscription ends.
• Unused tokens expire at the end of the billing period and are not converted to cash or carried over.

4. Yearly plans

• Yearly plans are billed once per year, at the yearly price shown on our pricing page (for example, Pro is $15/month billed yearly: $180 for 12 months), and auto-renew annually until you cancel.
• The 7-day money-back guarantee in Section 1 applies to a first purchase that is a yearly plan too.
• After the 7-day window, cancelling a yearly plan stops the next annual renewal, but the current year is not refunded pro rata: you keep full access until the end of the year you paid for.

5. Renewals and billing errors

Renewal charges are generally not refundable, since cancellation before the renewal date is always available. If you believe you were charged in error, for example a duplicate charge or a charge after you cancelled, contact [email protected] and we will investigate and put it right with Kelviq.

6. Chargebacks

Please contact us before opening a dispute with your bank: almost every billing problem can be resolved faster by email. If a chargeback is filed for services that were already consumed (for example, tokens spent on generated videos), we may suspend the associated account while the dispute is open and until the matter is resolved.

7. Statutory rights

Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws that apply to you.

8. Contact

ClipItX, a sole proprietorship operated by Janaki Kalyani Bandaru, India
Email: [email protected]
[Postal address: placeholder, to be added before launch. No address was found in the audit.]