Refund & Cancellation Policy

Last updated: July 24, 2026

1. 7-day money-back guarantee (first purchase)

• If you are unhappy with ClipItX, you can request a full refund of your first subscription purchase within 7 days of that purchase.
• The guarantee applies provided you have consumed fewer than 50 tokens. If you have used 50 tokens or more, you have made meaningful use of the service and the purchase is no longer eligible.
• The guarantee applies once, to your first subscription purchase only — not to renewals, upgrades or later re-subscriptions.

2. How to request a refund

• Email [email protected] from your account email within the 7-day window, and tell us the email address on the account.
• Eligible refunds are processed by Kelviq to your original payment method. Depending on your bank or card issuer, the money typically arrives within 5–10 business days.

3. Cancelling your subscription

• You can cancel any time from your account settings — no phone call, no retention hoops.
• Cancellation stops the next renewal. Your plan, features and remaining tokens stay active until the end of the billing period you have already paid for, then the subscription ends.
• Unused tokens expire at the end of the billing period and are not converted to cash or carried over.

4. Yearly plans

• Yearly plans are billed once per year at 10× the monthly price (two months free) and auto-renew annually.
• The 7-day money-back guarantee in Section 1 applies to a first purchase that is a yearly plan too.
• After the 7-day window, cancelling a yearly plan stops the next annual renewal, but the current year is not refunded pro-rata — you keep full access until the end of the year you paid for.

5. Renewals and billing errors

Renewal charges are generally not refundable, since cancellation before the renewal date is always available. If you believe you were charged in error — for example a duplicate charge or a charge after you cancelled — contact [email protected] and we will investigate and put it right with Kelviq.

6. Chargebacks

Please contact us before opening a dispute with your bank — almost every billing problem can be resolved faster by email. If a chargeback is filed for services that were already consumed (for example, tokens spent on generated videos), we may suspend the associated account while the dispute is open and until the matter is resolved.

7. Statutory rights

Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws that apply to you.

8. Contact

ClipItX, a sole proprietorship operated by Janaki Kalyani Bandaru, India
[email protected]